TehProf Support

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Get step-by-step setup guide for TehProf Support. Shows what to configure based on your current plan, with tips on what to set up first.

List all features available on your current plan and what you get by upgrading. Great for understanding the full potential of TehProf Support.

Create a demo ticket in sandbox mode to try out the support system. Demo tickets are auto-deleted after 24 hours. Great for testing workflows.

View a demo ticket to see how ticket details look. Shows status, priority, messages, and available actions.

Show a complete ticket lifecycle demo: creation → assignment → response → resolution. Explains how the support workflow works step by step.

Show all available pricing plans with features, limits, and prices. Helps users choose the right plan for their needs.

Calculate which plan is best based on your team size and needs. Provides a personalized recommendation.

Check TehProf Support platform health and uptime status.

Get information about TehProf Support platform: what it is, who it is for, key capabilities, supported languages and integrations.

Get information about your tenant (company) — current plan, usage, limits, and configured features. Requires authentication.

[Requires starter+ plan] List support tickets with filters. Shows subject, status, priority, operator, and dates. Use for monitoring your support queue. — Upgrade to starter to unlock this feature.

[Requires starter+ plan] Get a tenant-scoped support ticket. Zodchiy uses the human display_number (for example TP-585 → 585) and receives safe paginated messages, internal notes, participants, status history, relations, files, and SLA context. — Upgrade to starter to unlock this feature.

[Requires pro+ plan] Create a new support ticket. Specify subject, description, priority, and optionally assign to an operator. Can sync the customer company/contact by your own stable external IDs (idempotent, Zendesk external_id canon) so the ticket is auto-linked to the right company; pass external_ref for ticket-level idempotency (a repeat call returns the existing ticket). — Upgrade to pro to unlock this feature.

[Requires pro+ plan] Reply to a ticket. Send a message as the operator/support side. Can include internal notes visible only to operators. — Upgrade to pro to unlock this feature.

[Requires pro+ plan] Update ticket status, priority, or assignment. Use for managing ticket lifecycle. — Upgrade to pro to unlock this feature.

[Requires starter+ plan] Get support dashboard overview: open tickets, SLA compliance, average response time, ticket volume trends. — Upgrade to starter to unlock this feature.

[Requires pro+ plan] Get SLA compliance report: response time metrics, breach count, compliance percentage by priority. — Upgrade to pro to unlock this feature.

[Requires pro+ plan] Get operator performance report: tickets handled, avg response time, resolution rate, customer satisfaction per operator. — Upgrade to pro to unlock this feature.

Get current tenant settings: company info, business hours, SLA rules, channels, widget config, bot settings. Shows which settings are available on your plan.

Update tenant settings. Only settings available on your current plan can be modified. AI will suggest upgrades for locked settings.

List operators in your team with their roles and status. On free plan: shows your single operator. Higher plans: full team management.

[Requires starter+ plan] List all configured messaging channels (WhatsApp, Telegram, Email, MAX) with their connection status. — Upgrade to starter to unlock this feature.

[Requires starter+ plan] Check connection status of a specific channel. Useful for diagnosing delivery issues. — Upgrade to starter to unlock this feature.

[Requires business+ plan] Configure a messaging channel. Set up webhook URLs, API keys, and channel-specific settings. — Upgrade to business to unlock this feature.

[Requires pro+ plan] List the tenant directory contacts. Useful to inspect contacts before or after a sync. — Upgrade to pro to unlock this feature.

[Requires pro+ plan] Create or update ONE contact (and optionally its company) by your own stable external_id. Idempotent: re-running with the same external_id updates the same card, never duplicates. Matching order: your external_id then phone then email. No ticket is created. — Upgrade to pro to unlock this feature.

[Requires pro+ plan] Bulk create/update up to 500 contacts (and their companies) by your external IDs in one call. Idempotent per external_id; one bad record does not abort the batch. Returns a per-row report {processed, created, updated, skipped, errors[], results[]}. Best for the initial directory load — send the whole directory in batches of 200-500, then use contacts_upsert for ongoing changes. — Upgrade to pro to unlock this feature.

[Requires pro+ plan] List automation rules: auto-assignment, auto-reply, escalation, notification triggers. — Upgrade to pro to unlock this feature.

[Requires pro+ plan] Create a new automation rule. Define trigger event, conditions, and actions. — Upgrade to pro to unlock this feature.

[Requires pro+ plan] Enable or disable an automation rule. — Upgrade to pro to unlock this feature.

[Requires pro+ plan] List configured outgoing webhooks with their event subscriptions and delivery stats. — Upgrade to pro to unlock this feature.

[Requires business+ plan] Search and list CRM contacts from Bitrix24. Uses your tenant's Bitrix24 integration. — Upgrade to business to unlock this feature.

[Requires business+ plan] List CRM deals from Bitrix24. Filter by stage, responsible person, or search. — Upgrade to business to unlock this feature.

[Requires business+ plan] List tasks from Bitrix24. Can filter by status and responsible user. — Upgrade to business to unlock this feature.

[Requires business+ plan] Create a task in Bitrix24 linked to a support ticket. Syncs status updates between systems. — Upgrade to business to unlock this feature.

[Requires business+ plan] List Bitrix24 portal users (employees). Useful for finding who to assign tasks to. — Upgrade to business to unlock this feature.