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MCP Server for Intercom

@raoulbia-ai

Repository

About MCP Server for Intercom

No overview available yet

Config

Add this server to your MCP-compatible client using the configuration below.

{
  "mcpServers": {
    "mcp-server-for-intercom": {
      "command": "docker",
      "args": [
        "build",
        "-t",
        "mcp-intercom",
        "."
      ]
    }
  }
}

Tools

No tools detected

We auto-extract tools from the README. The maintainer can list them under a ## Tools heading to populate this section.

Overview

What is MCP Server for Intercom?

An MCP-compliant server that enables AI assistants to access and analyze customer support data from Intercom. It allows searching conversations and tickets with advanced filtering by customer, status, date range, and keywords.

How to use MCP Server for Intercom?

Install the package globally via npm (npm install -g mcp-server-for-intercom) or use Docker. Set the INTERCOM_ACCESS_TOKEN environment variable with your Intercom API token, then run intercom-mcp. Configure it as an MCP server in Claude Desktop by adding the intercom-mcp entry to claude_desktop_config.json. The server exposes four tools: list_conversations, search_conversations_by_customer, search_tickets_by_status, and search_tickets_by_customer.

Key features of MCP Server for Intercom

  • Search conversations and tickets with advanced filtering
  • Filter by customer, status, date range, and keywords
  • Search by email content even when no contact exists
  • Efficient server-side filtering via Intercom's search API
  • Seamless integration with MCP-compliant AI assistants
  • Retrieves conversations and tickets within configurable date ranges

Use cases of MCP Server for Intercom

  • List all conversations from a given period, optionally filtering by keyword
  • Find all conversations from a specific customer by email or Intercom ID
  • Retrieve tickets by their current status (open, pending, resolved)
  • Look up tickets associated with a particular customer

FAQ from MCP Server for Intercom

What runtime dependencies does it require?

Node.js 18.0.0 or higher and a valid Intercom API token with account-level API access.

How is authentication handled?

Authentication is configured via the INTERCOM_ACCESS_TOKEN environment variable set to your Intercom API token.

What data can this server access?

It searches and retrieves conversations and tickets from your Intercom workspace using Intercom's search API.

Are there any known limits on the supported operations?

Yes, the list_conversations tool requires a date range not exceeding 7 days.

Is this project officially affiliated with Intercom?

No. This is an independent integration and is not affiliated with, officially connected to, or endorsed by Intercom Inc.

Frequently asked questions

What runtime dependencies does it require?

Node.js 18.0.0 or higher and a valid Intercom API token with account-level API access.

How is authentication handled?

Authentication is configured via the `INTERCOM_ACCESS_TOKEN` environment variable set to your Intercom API token.

What data can this server access?

It searches and retrieves conversations and tickets from your Intercom workspace using Intercom's search API.

Are there any known limits on the supported operations?

Yes, the `list_conversations` tool requires a date range not exceeding 7 days.

Is this project officially affiliated with Intercom?

No. This is an independent integration and is not affiliated with, officially connected to, or endorsed by Intercom Inc.

Comments

Basic information

Category

Data & Analytics

License

Apache-2.0

Transports

stdio

Author

raoulbia-ai

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