TehProf Support MCP Server

AI-powered helpdesk & ticket management via Model Context Protocol.

Quick Start

Connect to the remote MCP server — no installation needed:

{
  "mcpServers": {
    "tehprof-support": {
      "url": "https://support.tehprof.kz/mcp",
      "transport": "streamable-http"
    }
  }
}

For authenticated access (unlocks more tools based on your plan):

{
  "mcpServers": {
    "tehprof-support": {
      "url": "https://support.tehprof.kz/mcp",
      "transport": "streamable-http",
      "headers": {
        "Authorization": "Bearer YOUR_API_KEY"
      }
    }
  }
}

Features

• 28 AI tools for complete helpdesk management
• Free tier — 9 tools available without authentication
• Tiered access — tools unlock based on your subscription plan
• Streamable HTTP transport (MCP spec 2025-03-26)
• Server discovery via .well-known/mcp.json

Tools by Tier

Free (no API key needed)

Tool	Description
knowledge_search	Search knowledge base articles
knowledge_read	Read a specific article
knowledge_list	List all articles by category
onboarding_guide	Step-by-step setup guide
onboarding_features	Feature comparison by plan
demo_create_ticket	Create a demo ticket in sandbox
demo_view_ticket	View demo ticket details
demo_workflow	See complete ticket lifecycle
pricing_plans	View all pricing plans
pricing_calculate	Get personalized plan recommendation
system_health	Check platform status
system_info	Platform capabilities and info
system_tenant_info	Your company details
settings_get	View tenant settings
settings_update	Configure available settings
settings_operators	List team operators

Starter ($20/mo)

Tool	Description
tickets_list	List tickets with filters
tickets_get	Get ticket details + messages
analytics_dashboard	Support dashboard overview
channels_list	List messaging channels
channels_status	Check channel connection status

Pro ($60/mo)

Tool	Description
tickets_create	Create new tickets
tickets_reply	Reply to tickets
tickets_update	Update ticket status/priority
analytics_sla	SLA compliance report
analytics_operators	Operator performance stats
automation_rules_list	List automation rules
automation_rules_create	Create new rules
automation_rules_toggle	Enable/disable rules
webhooks_list	List outgoing webhooks

Business ($100/mo)

Tool	Description
bitrix_contacts	Search CRM contacts
bitrix_deals	List CRM deals
bitrix_tasks	List/filter tasks
bitrix_task_create	Create tasks linked to tickets
bitrix_users	List portal users
channels_configure	Configure messaging channels

Supported AI Clients

Works with any MCP-compatible AI client:

• Claude Desktop — Add to claude_desktop_config.json
• Claude Code — Add to .mcp.json or ~/.claude/settings.json
• Cursor — Configure in MCP settings
• Cline — Configure in VS Code extension settings
• Continue.dev — Add to config.json
• Custom agents — Use @modelcontextprotocol/sdk

Server Discovery

The server exposes a discovery endpoint:

GET https://support.tehprof.kz/.well-known/mcp.json

Returns server capabilities, authentication requirements, and tier descriptions.

What is TehProf Support?

TehProf Support is a SaaS helpdesk platform for IT companies:

• Multi-tenant — each company gets isolated workspace
• Multi-channel — WhatsApp, Telegram, Email, Widget, MAX Messenger
• Multi-CRM — Bitrix24 (native), AmoCRM (coming soon), standalone
• Multi-language — Russian, Kazakh, English
• AI assistant — Bot "Dina" with GPT-powered ticket classification
• Automation — Trigger rules, webhooks, scheduled tasks
• Analytics — 6 dashboard sections with KPI tracking

API Key

Get your API key from the Support admin panel:

1. Log in at https://support.tehprof.kz
2. Go to Settings → API Keys
3. Create a new MCP key
4. Use it in the Authorization: Bearer <key> header

Links

• Website: https://support.tehprof.kz
• MCP Endpoint: https://support.tehprof.kz/mcp
• Server Card: https://support.tehprof.kz/.well-known/mcp.json
• Knowledge Base: https://support.tehprof.kz/help
• Bitrix24 Marketplace: https://www.bitrix24.kz/apps/app/tehprof.support/

License

MIT