Zendesk API MCP Server

What is Zendesk API MCP Server?

A comprehensive Model Context Protocol (MCP) server for interacting with the Zendesk API. It provides tools and resources for managing Zendesk Support, Talk, Chat, and Guide products, enabling secure authentication with Zendesk API tokens.

How to use Zendesk API MCP Server?

Install dependencies with npm install, create a .env file with your Zendesk subdomain, email, and API token, then start the server with npm start (or npm run dev for development). Use the MCP Inspector with npm run inspect for testing.

Key features of Zendesk API MCP Server

• Complete coverage of Zendesk API functionality
• Tools for managing tickets, users, organizations, and more
• Resources for accessing Zendesk API documentation
• Secure authentication with Zendesk API tokens
• Support for Zendesk Support, Talk, Chat, and Guide
• Tools for Help Center articles, macros, views, triggers, and automations

Use cases of Zendesk API MCP Server

• Automate ticket creation, updates, and deletion in Zendesk
• Manage users, organizations, and agent groups programmatically
• Search across Zendesk data and retrieve Help Center articles
• Retrieve Zendesk Talk statistics and Chat conversations
• Create and modify macros, views, triggers, and automations

FAQ from Zendesk API MCP Server

What does the Zendesk API MCP Server do?

It acts as an MCP server to expose Zendesk API actions as tools and documentation as resources, allowing AI agents or clients to manage Zendesk products.

What are the prerequisites for running it?

Node.js 14 or higher and a Zendesk account with API access.

How do I authenticate with the server?

Set the environment variables ZENDESK_SUBDOMAIN, ZENDESK_EMAIL, and ZENDESK_API_TOKEN in a .env file.

What tools and resources does it provide?

It offers over 40 CRUD tools for tickets, users, organizations, groups, macros, views, triggers, automations, Help Center articles, plus search, Talk stats, and Chat listings. It also provides a documentation resource via zendesk://docs/{section}.

Does it support Zendesk Talk and Chat?

Yes – tools for getting Talk statistics (get_talk_stats) and listing Chat conversations (list_chats) are included.