Zendesk MCP Server KON
@nicekon
About Zendesk MCP Server KON
이 프로젝트는 reminia/zendesk-mcp-server(https://github.com/reminia/zendesk-mcp-server) 를 포크하여 추가 기능과 개선사항을 추가한 버전입니다.
Config
Add this server to your MCP-compatible client using the configuration below.
{
"mcpServers": {
"zendesk-mcp-server-kon": {
"command": "uv",
"args": [
"venv",
"&&",
"uv",
"pip",
"install",
"-e",
"."
]
}
}
}Tools
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Overview
What is Zendesk MCP Server KON?
A Model Context Protocol server that provides comprehensive integration with Zendesk, including tools for retrieving and managing tickets and comments, managing community posts and topics, specialized prompts for ticket analysis and response drafting, and full access to the Zendesk Help Center knowledge base. It is a fork of the original Zendesk MCP server with additional features and improvements.
How to use Zendesk MCP Server KON?
Install the package using uv venv && uv pip install -e ., then configure the server in your MCP client (e.g., Claude desktop) by specifying the command uv run zendesk with the directory path and setting the environment variables ZENDESK_SUBDOMAIN, ZENDESK_EMAIL, and ZENDESK_API_KEY.
Key features of Zendesk MCP Server KON
- Retrieve and manage Zendesk tickets and comments
- Manage community posts, comments, and topics
- Analyze tickets and draft responses via prompts
- Access full Help Center articles as knowledge base resources
- Supports filtering and sorting for community posts
Use cases of Zendesk MCP Server KON
- Customer support agents quickly retrieving ticket details and analysis
- Drafting responses to customer tickets based on ticket context
- Managing community forum content, including posts and comments
- Searching and retrieving knowledge base articles for reference
- Automating community post updates and status changes
FAQ from Zendesk MCP Server KON
What credentials are required to use Zendesk MCP Server KON?
You need a Zendesk subdomain, an admin email address, and a Zendesk API token. These are set via the environment variables ZENDESK_SUBDOMAIN, ZENDESK_EMAIL, and ZENDESK_API_KEY.
How does this server differ from the original Zendesk MCP server?
It is a fork of the original reminia/zendesk-mcp-server with modifications to support additional features and improvements.
What are the runtime dependencies?
The server requires Python and the uv package manager. Installation is done via uv venv && uv pip install -e ..
Can I access the Zendesk Help Center through this server?
Yes, the server provides a resource at zendesk://knowledge-base that gives access to the entire Help Center articles.
What transport or authentication is used?
The server communicates via the MCP protocol and authenticates with Zendesk using an API token. No additional transport or authentication methods are documented.
Frequently asked questions
What credentials are required to use Zendesk MCP Server KON?
You need a Zendesk subdomain, an admin email address, and a Zendesk API token. These are set via the environment variables `ZENDESK_SUBDOMAIN`, `ZENDESK_EMAIL`, and `ZENDESK_API_KEY`.
How does this server differ from the original Zendesk MCP server?
It is a fork of the original `reminia/zendesk-mcp-server` with modifications to support additional features and improvements.
What are the runtime dependencies?
The server requires Python and the `uv` package manager. Installation is done via `uv venv && uv pip install -e .`.
Can I access the Zendesk Help Center through this server?
Yes, the server provides a resource at `zendesk://knowledge-base` that gives access to the entire Help Center articles.
What transport or authentication is used?
The server communicates via the MCP protocol and authenticates with Zendesk using an API token. No additional transport or authentication methods are documented.
Basic information
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