ServiceNow MCP Server

What is ServiceNow MCP Server?

ServiceNow MCP Server is an MCP (Model Context Protocol) server implementation that enables Claude to connect to ServiceNow instances. It acts as a bridge between Claude and ServiceNow, allowing for seamless integration to retrieve data and perform actions through the ServiceNow API.

How to use ServiceNow MCP Server?

Install the package, configure a .env file with ServiceNow credentials (instance URL, username, password, auth type), and start the server. For stdio mode, run python -m servicenow_mcp.cli. For SSE mode, run servicenow-mcp-sse with command-line arguments. The SSE server listens on 0.0.0.0:8080 by default and exposes /sse and /messages/ endpoints.

Key features of ServiceNow MCP Server

• Connect to ServiceNow instances with Basic, OAuth, or API Key authentication
• Query, create, update, and delete ServiceNow records
• Execute ServiceNow scripts and workflows
• Access and query the ServiceNow Service Catalog
• Analyze and optimize the ServiceNow Service Catalog
• Debug mode for troubleshooting
• Support for stdio and Server-Sent Events (SSE) communication
• Tool packaging to manage the number of exposed tools

Use cases of ServiceNow MCP Server

• Create and update incidents, add comments, and resolve tickets via Claude
• Manage service catalog items, categories, and variables
• Handle change requests, approvals, and change tasks
• Manage user stories, epics, scrum tasks, and projects in Agile workflows
• Create and update knowledge bases, categories, and articles

FAQ from ServiceNow MCP Server

What authentication methods are supported?

Basic, OAuth, and API Key authentication are supported. Set the SERVICENOW_AUTH_TYPE environment variable accordingly.

What communication modes are available?

The server supports stdio (standard input/output) and Server-Sent Events (SSE) modes. SSE runs as a web server on port 8080 by default.

How can I limit the number of tools exposed to the language model?

Use the MCP_TOOL_PACKAGE environment variable to load a specific tool package. Packages like service_desk, catalog_builder, change_coordinator, and others are defined in config/tool_packages.yaml.

What are the prerequisites for running the server?

Python 3.11 or higher and a ServiceNow instance with appropriate access credentials are required.

Is there a debug mode for troubleshooting?

Yes, set the debug parameter to True in the server configuration or use the --debug flag when starting the server.