Request Tracker MCP Server

What is Request Tracker MCP Server?

It is an MCP (Model Context Protocol) server that enables AI assistants to control a Request Tracker instance, such as viewing ticket statuses and creating new tickets.

How to use Request Tracker MCP Server?

Copy the env.example file to .env, update the required configuration values inside that file, then run the server. The server exposes tools that an AI client can invoke to interact with Request Tracker.

Key features of Request Tracker MCP Server

• Get the status of a ticket by providing its ID.
• Create a new ticket (e.g., in the General queue).
• Integrates directly with Request Tracker via MCP.
• Simple environment-based configuration.

Use cases of Request Tracker MCP Server

• An AI assistant can check the status of a user’s open support ticket.
• Automate ticket creation for common requests (e.g., password reset).
• Reduce manual data entry by letting users describe ticket details in natural language.

FAQ from Request Tracker MCP Server

What is Request Tracker MCP Server intended for?

It allows an AI assistant to control a Request Tracker installation by reading ticket statuses and creating tickets based on natural language instructions.

How do I configure the server?

Make a copy of the env.example file to .env and fill in the required configuration values (e.g., connection details for your Request Tracker instance).

What actions can I perform with this server?

Currently, you can get the status of a ticket by its ID, and create a new ticket (e.g., “Create a ticket on the General queue to reset my password”).