Zendesk MCP Server
@MCP-Mirror
About Zendesk MCP Server
Mirror of
Config
Add this server to your MCP-compatible client using the configuration below.
{
"mcpServers": {
"zendesk": {
"command": "uv",
"args": [
"--directory",
"/path/to/zendesk-mcp-server",
"run",
"zendesk"
]
}
}
}Tools
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Overview
What is Zendesk MCP Server?
A Model Context Protocol server providing comprehensive Zendesk integration. It offers tools for managing tickets and comments, specialized prompts for ticket analysis and response drafting, and access to Zendesk Help Center articles as a knowledge base.
How to use Zendesk MCP Server?
Set up with uv venv && uv pip install -e . or uv build. Configure Zendesk credentials in a .env file (see .env.example). Then add the server to your MCP client (e.g., Claude desktop) using the provided JSON configuration with uv command.
Key features of Zendesk MCP Server
- Retrieve Zendesk tickets by ID
- Get all comments for a ticket
- Create public or private ticket comments
- Specialized prompts for ticket analysis
- Draft responses to tickets
- Access full Help Center articles as knowledge base
Use cases of Zendesk MCP Server
- Analyze customer support tickets for insight
- Draft professional responses to tickets
- Quickly retrieve and review ticket details
- Access help center articles for knowledge-based answers
FAQ from Zendesk MCP Server
What dependencies does Zendesk MCP Server require?
It requires Python and uv (for virtual environment and package management).
How do I authenticate with Zendesk?
Set up Zendesk credentials (likely subdomain, email, token) in a .env file; refer to the provided .env.example.
What tools are available?
Tools include get_ticket, get_ticket_comments, and create_ticket_comment.
Can I access Zendesk Help Center articles?
Yes, through the resource zendesk://knowledge-base which provides access to the whole help center articles.
How do I configure Zendesk MCP Server in Claude?
Add a JSON entry under mcpServers with command uv, arguments pointing to the server directory, and run zendesk.
Frequently asked questions
What dependencies does Zendesk MCP Server require?
It requires Python and uv (for virtual environment and package management).
How do I authenticate with Zendesk?
Set up Zendesk credentials (likely subdomain, email, token) in a `.env` file; refer to the provided `.env.example`.
What tools are available?
Tools include `get_ticket`, `get_ticket_comments`, and `create_ticket_comment`.
Can I access Zendesk Help Center articles?
Yes, through the resource `zendesk://knowledge-base` which provides access to the whole help center articles.
How do I configure Zendesk MCP Server in Claude?
Add a JSON entry under `mcpServers` with command `uv`, arguments pointing to the server directory, and run `zendesk`.
Basic information
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