Freshservice MCP Server

@effytech

About Freshservice MCP Server

MCP server created for Freshservice, allowing AI models to interact with Freshservice modules

Config

Add this server to your MCP-compatible client using the configuration below.

{
  "mcpServers": {
    "freshservice_mcp": {
      "command": "npx",
      "args": [
        "-y",
        "@smithery/cli",
        "install",
        "@effytech/freshservice_mcp",
        "--client",
        "claude"
      ]
    }
  }
}

Tools

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Fetch the live tool list by running this server in a temporary sandbox using the button above.

Overview

What is Freshservice MCP Server?

A Model Context Protocol server that integrates with Freshservice, enabling AI models to interact with Freshservice modules and perform IT service management operations such as ticket creation, updates, and asset management.

How to use Freshservice MCP Server?

Install via Smithery (npx -y @smithery/cli install @effytech/freshservice_mcp --client claude) or configure manually in Claude Desktop by adding a freshservice-mcp entry with command: "uvx", args: ["freshservice-mcp"], and environment variables FRESHSERVICE_API_KEY and FRESHSERVICE_DOMAIN. For testing, run uvx freshservice-mcp --env FRESHSERVICE_API_KEY=<api_key> --env FRESHSERVICE_DOMAIN=<domain>.

Key features of Freshservice MCP Server

Enterprise-grade Freshservice API integration
AI model compatibility (Claude and others)
Automated ITSM management for routine tasks
Workflow acceleration through reduced manual intervention
Supports 13 Freshservice modules

Use cases of Freshservice MCP Server

Create and manage incident tickets from AI chat
Update change request statuses and approvals
Search and list critical tickets by criteria
Retrieve asset details by tag or ID
Schedule and create change requests

FAQ from Freshservice MCP Server

What prerequisites are needed?

A Freshservice account, a Freshservice API key, and uvx installed (via pip install uv or brew install uv).

How do I configure the server with Claude Desktop?

Add a freshservice-mcp entry to claude_desktop_config.json with command: "uvx", args: ["freshservice-mcp"], and environment variables FRESHSERVICE_API_KEY and FRESHSERVICE_DOMAIN.

Which Freshservice modules does the server support?

Tickets, Conversations, Products, Requesters, Agents, Agent Groups, Requester Groups, Canned Responses, Canned Response Folders, Workspaces, Solution Categories, Solution Folders, and Solution Articles.

How can I test the server manually?

Run uvx freshservice-mcp --env FRESHSERVICE_API_KEY=<your_api_key> --env FRESHSERVICE_DOMAIN=<your_domain>.

What should I do if I encounter issues?

Verify your API key and domain, ensure network connectivity to Freshservice servers, check API rate limits and quotas, and confirm uvx is available in your PATH.

Frequently asked questions

What prerequisites are needed?

A Freshservice account, a Freshservice API key, and `uvx` installed (via `pip install uv` or `brew install uv`).

How do I configure the server with Claude Desktop?

Add a `freshservice-mcp` entry to `claude_desktop_config.json` with `command: "uvx"`, `args: ["freshservice-mcp"]`, and environment variables `FRESHSERVICE_API_KEY` and `FRESHSERVICE_DOMAIN`.

Which Freshservice modules does the server support?

How can I test the server manually?

Run `uvx freshservice-mcp --env FRESHSERVICE_API_KEY=<your_api_key> --env FRESHSERVICE_DOMAIN=<your_domain>`.

What should I do if I encounter issues?

Verify your API key and domain, ensure network connectivity to Freshservice servers, check API rate limits and quotas, and confirm `uvx` is available in your PATH.

Comments

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